The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
At IBM, we strive to lead in the invention, development and manufacture of the industry’s most advanced information technologies, including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our clients through our professional solutions, services and consulting businesses worldwide.
IBM’s Recruitment Process Outsourcing (RPO) manages global staffing operations and large recruitment campaigns for Fortune 500 companies.
The Recruitment Coordinator is an administrative role responsible for scheduling, coordinating interviews including travel, extending offers, generating offer letters, making welcome calls to all applicants prior to their scheduled start date, background variance resolution, data entry and internal/external reporting. The Recruitment Coordinator will work with the recruitment team members and third-party vendors to ensure that all applicants have been processed accurately and expediently.
Contact applicants and hiring managers to coordinate and schedule interviews
Coordinate travel arrangements as needed
Book resources for interviews
Generate and send offer letters/packages
Facilitate background investigations of new hires
Monitor background vendor activity and work in tandem with our vendors to complete applicant background/drug processing
Kick-off onboarding activities
Communicate the decision of the applicant to all recruitment support groups by updating the applicant management database and sending out status notifications
Keep Applicant Tracking System (ATS) updated at all times
Perform other miscellaneous duties as required by management
Required Technical and Professional Expertise
At least 2 years of experience in an office environment using the telephone and computer as the primary instrument to perform your job duties.
At least 1-year experience with computers, including in-depth internet knowledge and working proficiency in Word, Excel, and Outlook.
Fluency in English and Portuguese.
Preferred Technical and Professional Expertise
At least 2 years of experience in administrative process, onboarding, back end, candidate experience.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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